We are doing our best to keep things running smoothly for our customers. Currently, orders are being processed as normal for our UK customers, but at times delays may be experienced.
For orders placed outside the UK. Please email us with your location, so we can check the status of our network of couriers and delivery companies. Most, if not all, EU countries are operating, but delays are likely.
Goods dispatched same day or next working day on receipt of payment notification.
BACS Bank transfer
Please allow 3-4 working days for clearance of payment before dispatch of goods. All banking charges/fees must be paid by you, the buyer.
If an item is bought in error or you have changed your mind we will refund you the total you paid less postage. A 15% handling fee will also be deducted.
Please email us before you send the item back. To enable us to process the return as quickly as possible, quote your order number and the reason for the return in the e-mail. You will then receive an e-mail response giving you authorization and any instructions. Item must be returned within 7 days
When returning the item a 'Recorded' (including insurance cover for the value of goods) method of delivery must be used and paid for by you. Item must be returned with in 7 days.
If an item/s is faulty the item/s must be returned in the original condition with original undamaged packaging within 10 days of the date of receipt. We will issue a full refund for the price you paid for the item.
Please email us before you send the item back. To enable us to process the return as quickly as possible, quote your order number and the reason for the return in the e-mail. You will then receive an e-mail response giving you authorization and any instructions.
You can cancel your order and receive a full refund, if you notified us by email before your order has been processed or wrapped/packed/boxed or dispatched. If you intend to cancel your order once you parcel has been processed or dispatched please see our returns policy.
We do not store or intend to store any of our customer’s financial details.
Other personal details are kept Strictly Private. Any details and information you provide us will be kept confidential. We will never hand any details on to any other party.